A lifetime promise is the most valuable commitment, and UG Infotek LLP has upheld this pledge since 2012 by delivering world-class ERP solutions. With SAP Business One at its core, the company has empowered over 1000 business users worldwide, regardless of size or scale, ensuring seamless enterprise resource planning.
Visionaries Kapil Aundhekar (Founder & Director) and Pavan Aundhekar (Director – Sales & HR) identified a crucial gap in the Indian SME sector, which forms 80% of the country’s economy. Despite their complexity, SMEs lacked sophisticated, reliable, and accessible ERP solutions to streamline their operations.
Kapil observed that SMEs often face operational challenges that are more intricate than those of large enterprises, yet they are underserved in the ERP space. When SAP Business One entered India in 2017, he saw it as the ideal solution—scalable, robust, and cost-effective—allowing SMEs to optimize resources and drive growth. Driven by this vision, he founded Guru Info Solution in 2012, which evolved into UG Infotek.
Pavan adds, “We specialize in ERP solutions for manufacturing and trading companies, with SAP Business One as our primary focus. Our journey started with a mission to transform SMEs, and we continue to expand, empowering businesses with cutting-edge technology.”
Empowering Businesses with Visionary Leadership
Kapil, the visionary behind UG Infotek LLP, leads the company’s strategic direction while ensuring excellence in SAP Business One implementation and support. With over 15 years of experience in the SAP industry and an MBA in Systems, he specializes in project management and collaborating with cross-functional teams to optimize business operations. His hands-on leadership guarantees high-quality service, helping businesses streamline their processes and maximize profitability. Kapil’s ultimate goal is to drive UG Infotek’s growth while ensuring long-term success for its clients.
Pavan is a dynamic leader in sales and human resources with a strong background in IT services and ERP solutions. He has extensive expertise in SAP Business One, CRM, HRMS implementation, licensing, and customization across various industries. Passionate about transforming businesses into ‘Intelligent Enterprises,’ he leverages AI, machine learning, automation, and cloud technologies to enhance efficiency. driving UG Infotek’s mission to empower businesses through innovation and cutting-edge solutions.
Kiran Lokhande, CFO of UG Infotek LLP, is a next-generation leader and a key driver of the company’s financial growth and stability. With exceptional expertise in data analysis, strategic planning, and problem-solving, he plays a crucial role in shaping UG Infotek’s financial strategy. Kiran excels in effective risk management, ensuring robust financial control while protecting revenues and maximizing profitability. His forward-thinking approach and deep financial acumen contribute significantly to the company’s sustainable growth and long-term success.
For Kapil and Pavan, leadership is not confined to titles—it is a shared responsibility embedded in the company’s culture. The organization fosters an environment of openness, trust, and camaraderie, where every team member is encouraged to take ownership and lead in their own capacity.
Kapil and Pavan ensure that there are no barriers between leadership and employees, promoting transparent communication and collaboration. This culture extends across technical and functional teams, where leaders empower their colleagues through mentorship and guidance. Additionally, UG Infotek prioritizes learning and development, providing training programs to nurture future leaders within the organization and ensuring sustained growth and innovation.
UG Infotek LLP stands firmly on a foundation of strong principles and unwavering values, with customer-centricity at its core. The company believes that exceptional support and service are the cornerstones of any successful IT or service-based business. Understanding that customer satisfaction goes beyond just implementation, UG Infotek remains steadfast in providing consistent, prompt, and reliable services to address any challenges their clients face.
A Completely Customer-Centric Philosophy
From the leadership of Kapil and Pavan to every team member, the philosophy is simple—every customer’s expectations must be met and exceeded. The company ensures that businesses investing in SAP Business One receive not just a product but a transformative solution tailored to their growth aspirations. Every decision, every innovation, and every strategy revolves around the customer’s needs, making UG Infotek a trusted partner in enterprise success.
Honesty and sincerity are deeply embedded in UG Infotek’s culture. These values, believed to be inherent rather than teachable, define the integrity of the company and its people. The leadership, led by Kapil and Pavan Aundhekar, fosters an environment where every employee embodies these virtues, ensuring transparency, trust, and dedication to both clients and the organization.
Beyond business, UG Infotek is driven by a larger purpose—to empower SMEs with cutting-edge technology, enabling them to optimize operations, maximize profitability, and contribute to the nation’s economic growth.
UG Infotek LLP thrives in an ever-evolving business landscape by staying ahead of market disruptions and continuously upgrading its expertise. Recognizing that customer needs are constantly changing, the company places a strong emphasis on continuous training and development, ensuring its team remains equipped with the latest industry knowledge.
Beyond SAP Business One, UG Infotek offers a range of advanced solutions, including QC add-ons, subcontracting add-ons, and industrial IoT integrations—making it one of the few partners providing such innovations. Additionally, the company pioneers next-generation hyper-automation, such as robotic process automation (RPA), enabling large-scale data entry automation. By integrating cutting-edge technology, UG Infotek ensures its clients achieve efficiency, cost savings, and a competitive edge in their industries.
Seamless SAP Implementation: A Transformational Journey
UG Infotek LLP understands that SAP implementation is a transformational journey for any business, requiring a systematic and methodical approach to ensure success. With a well-defined implementation methodology, UG Infotek follows a phase-wise process that eliminates gaps and guarantees a seamless transition to SAP Business One. Each step is carefully executed to ensure all business processes are properly integrated and migrated.
The company’s expertise has been recognized by third-party organizations, earning UG Infotek the prestigious CIO Verified Certificate, a testament to its strong project management and implementation methodology. UG Infotek follows the ASAP (Accelerated SAP) methodology, a five-phase approach that ensures timely, structured, and efficient project execution. This rigorous process reinforces the company’s commitment to delivering flawless, high-quality SAP implementations.
Delivering Excellence Through Tailored Solutions
UG Infotek LLP has built a reputation for excellence and commitment through numerous success stories with its customers. One such case involved a client struggling with fragmented operations—production data was spread across multiple systems, causing inefficiencies and compliance issues. UG Infotek provided a fully integrated SAP Business One solution, streamlining operations and improving efficiency by nearly 60%.
Additionally, the client previously faced hefty GST penalties due to non-compliance. With UG Infotek’s SAP Business One implementation, compliance was automated and executed on time, reducing penalties to zero. Beyond standard implementations, UG Infotek has also developed customized add-ons like Quality Control, Job Work, Invoicing, and E-Way Bill solutions, ensuring clients receive tailored solutions that optimize their business processes.
A People-First Culture: The Backbone of Success
At UG Infotek LLP, employees are not just team members; they are an extended family and the driving force behind the company’s success. Believing in the philosophy that “a company is only as strong as its team,” UG Infotek deeply values its employees’ contributions and ensures their continuous growth.
The company prioritizes training, upskilling, and professional development, offering both formal education and hands-on learning through a buddy system and team leadership programs. However, UG Infotek also understands the importance of work-life balance, organizing team-building exercises, recreational activities, and fun engagement programs.
With a dynamic workforce comprising experienced professionals and fresh talent, the team is always ready to tackle challenges. Their responsiveness and commitment ensure that clients receive immediate assistance, fostering strong relationships and trust.
Thriving Through Adversity: A Pandemic Success Story
Kapil and Pavan take immense pride in their team’s resilience and ingenuity, especially in overcoming challenges during the COVID-19 pandemic. Reflecting on a defining moment, Kapil shares, “In March 2020, just as we closed an order, the pandemic was declared. With travel restrictions and supply chain disruptions, traditional implementation became impossible. However, our team took it as a challenge and successfully implemented SAP Business One remotely. Over two to three months, we managed the entire configuration, training, and deployment through virtual meetings. Despite the adversity, we ensured a seamless go-live, proving our commitment to our customers.”
Pavan adds, “The pandemic reshaped how businesses operate. Instead of on-premise solutions, we recommended cloud-based infrastructure, ensuring seamless management of servers, firewalls, and security remotely. This proactive approach prepared us to handle disruptions efficiently, giving our customers unmatched reliability and business continuity.”
This experience reinforced UG Infotek’s ability to adapt and excel in crises. Their team, trained in remote implementation and crisis management, now ensures businesses can thrive even in uncertain times. With expertise in cloud-based solutions, UG Infotek has solidified its reputation as a trusted partner, delivering solutions on time—even ahead of schedule—no matter the circumstances.
Future-Ready with Cloud & Cybersecurity Solutions
Kapil and Pavan emphasize that SAP implementation today extends beyond physical infrastructure, addressing data security, system vulnerabilities, and seamless process integration. Kapil highlights, “With the rise of cloud and data centres, SAP Business One implementation has become more secure and efficient. At UG Infotek, we strongly recommend that clients opt for cloud-hosted solutions, where state-of-the-art data centres provide full firewall protection, cybersecurity, and antivirus measures. This ensures 100% data protection with guaranteed uptime, preventing system crashes and operational disruptions.”
Pavan recalls a real-world instance that underscores SAP Business One’s robustness: “One of our clients suffered a severe malware attack while still operating on an on-premise server. Initially, their Microsoft Office files were corrupted, followed by their webmail server. However, despite the escalating attack, SAP Business One remained fully operational, keeping their production and business processes running.”
Recognizing the potential risks of on-premise infrastructure, UG Infotek swiftly migrated the client to a cloud-based environment, eliminating the chances of future cyber threats. “Since moving to the cloud, they have had zero instances of malware attacks or server failures,” Kapil explains.
This incident demonstrates UG Infotek’s proactive approach to security and how SAP Business One’s resilience ensures uninterrupted business continuity, even in the face of major cyber threats.
Inspiring the Next Generation of SAP Experts
Kapil shares his insightful advice for aspiring professionals looking to enter the SAP implementation market. He emphasizes the importance of commitment to learning and adherence to strong values. “To the new generation and aspiring professionals, I urge you to stay sincere, honest and committed. These values are deeply ingrained in our culture and are essential for success. Beyond that, never stop learning. Keep evolving, stay motivated, and surround yourself with good mentors who will inspire and guide you.”
He further encourages young professionals to chase their dreams fearlessly, stating, “Never give up on your dreams. Keep dreaming, because only dreams will drive you to achieve your goals.”
Global Expansion: Taking SAP Expertise to the US & Japan
UG Infotek is rapidly expanding its geographical reach, focusing on the evolving markets of the US and Japan as part of its core strategy. Kapil and Pavan highlight the growing demand for SAP Business One in these regions and how UG Infotek’s expertise, particularly in the SME and manufacturing sectors, gives it a significant edge.
“We bring vast experience from implementing SAP Business One in India’s manufacturing sector, which is a huge advantage for US-based companies. Our India-based operations allow us to offer cost-effective solutions without compromising on service quality,” says Kapil. He recalls a successful project in the US where UG Infotek provided a solution that a local US-based partner couldn’t deliver at a competitive price. This led to a long-term association with the client, offering continuous support for a year.
In Japan, UG Infotek sees an opportunity to migrate businesses from SAP ECC to SAP’s latest solutions, like SAP Business One, SAP GROW, or SAP RISE. “Many Japanese companies have robust process-driven techniques like Kanban, Kaizen, and TQM, but they need ERP solutions to collect and interpret data accurately. SAP enables real-time, clear, and actionable insights that drive quality improvements,” explains Pavan.
With a strong foothold in the US market and ongoing collaborations in Japan, UG Infotek is evolving into a major global SAP implementation player. “It’s a proud achievement to successfully enter new markets, compete with existing SAP partners, and deliver seamless implementations across diverse cultures,” Kapil concludes.
A Vision for the Future: Empowering SMEs Globally
UG Infotek envisions becoming a globally trusted technology partner, offering tailored solutions for SMEs across India and beyond. With a diverse portfolio, including SAP Business One ERP, customized ERP, web applications, mobile apps, HRMS, and CRM, UG Infotek ensures expert solutions, prompt services, and proven implementations. “We want every SME to benefit from our solutions and contribute to their growth,” concludes Kapil. With numerous success stories, UG Infotek continues to empower businesses with trusted, time-tested innovations.
